Help & Guidelines | Cayman Trust Bank

Cayman Trust Bank

Your trusted partner for all financial services.

Help & Guidelines

General Support

If you have questions or need assistance with any of our products or services, our dedicated support team is here to help you. You can reach us via:

How to Use Our Website

  • Opening Accounts: Navigate to the Open An Account page and fill out the online application form.
  • Applying for Loans: Visit the Loans Application section to submit your personal or business loan request.
  • Credit Card Eligibility: Check your eligibility instantly through our Credit Card Eligibility page.
  • Investment & Savings: Explore options and start your investment journey with us through the Investment ISA and Savings pages.

Security Guidelines

Your security is our priority. Please follow these guidelines to protect your information:

  • Never share your passwords or PINs with anyone.
  • Always log out from your online banking session after use.
  • Be cautious of phishing emails or suspicious links.
  • Contact us immediately if you notice any unauthorized activity.

Frequently Asked Questions (FAQs)

  • How do I reset my online banking password?
    Visit the Password Reset page and follow the instructions.
  • What documents are required for a loan application?
    Typically, proof of income, valid ID, and credit history are required.
  • Can I make international transfers?
    Yes, our international transfer service is available online and in-branch.
  • How do I report a lost or stolen card?
    Call our 24/7 hotline at +1 (345) 123-9999 immediately.
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